In the run up to the 2010 event, many organisations were preparing their people use it as an opportunity to showcase their brand. 

Service has been a key influencing factor towards the overall success of 2010, and the positive representation of South Africa’s Brand.

Does it all come to a grinding halt now? How do we carry the momentum forward?
Participlan™ is an awesome tool to bring teams or groups of people together at all levels in the organisation, to explore this topic. It enables them to participate in defining your particular ‘service culture’…

• identifying current and potential service barriers,
• identifying behaviour required to serve both internal and external customers beyond expectation,
• deciding on corrective actions to deliver outstanding service.

Service training alone won’t help!

Many companies believe that training is the solution to get their people to deliver good service. In our experience, just training them in isolation doesn’t work! Any service skills interventions must be preceded by the kind of focus groups described in the previous paragraph. Through Participlan™, the groups will automatically identify where their training needs exist. By identifying these themselves, their buy-in to any skills intervention that may follow, ensures a greater likelihood that the skills will be applied in practise, and a higher return on training investment.

Give us a call to find out how we can support you to achieve this.